If you’re missing items in TSTO, try the following: Sometimes your game needs to resync, or the item might have been added to your inventory. All purchases are made through your device’s app store. If you prefer a refund, you can request one from the App Store, Google Play Store, or the Windows App Store. If it’s been more than 24 hours since your Donut purchase, get your proof of purchase, then contact us. It can take up to 24 hours for your Donut purchase to appear on your account. In-game tickets give us user details that help solve your issue faster.Ĭheck out this article to see how you can create a case through your game’s Get Help menu. Create an in-game case for your missing content If you’ve lost Donuts, or are missing characters or other items in TSTO, try these steps.